Frequently Asked Questions
Everything you need to know about your TOV Essentials experience.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain accessories and final sale items cannot be returned.
How do I care for my TOV Essentials garments?
To maintain the longevity of our premium fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions can be found on the inner label of each piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, TOV Essentials ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.